NPS has proved to be one of the most useful features for analyzing user loyalty and user experience.
Fibotalk provides not only NPS as a feature but also the analytics required around it so that an action plan can be created around it to increase and maintain the user base.
Configuring NPS from the fibotalk app is an easy task.
1. Go to the “Addons” option in the side menu and choose the “NPS” option and select the “Settings” option.
2. Enable the option saying “Collect NPS from visitors”.
And that’s all that is required to enable the basic NPS window on your product.
However, the NPS window is highly configurable and you can customize the NPS collection window in many ways.
NPS Question: This field depicts what will be the NPS question that will be displayed on the NPS window. This question should be very thoroughly thought of as it serves as the basis on which the user gives his feedback.
Open NPS window as: This option lets you choose how you want to show your NPS window i.e either as a notification from the chat widget or as a popup on the screen in a modal.
Comment Box question: This field lets you configure the 2nd question of the NPS window which will be displayed. This question should be relevant to the NPS question and is mainly used to get additional comments or improvement suggestions from the user.
Thank you note text: This field lets you configure the text which will appear as a notification on widget after the user submits his score or feedback.
Show NPS window after: This option lets you configure the delay in seconds in which the NPS window will appear after the page is opened.
After saving, these changes will be reflected in the NPS window.