NPS (Net Promoter Score)

NPS has proved to be one of the most useful features for analyzing user loyalty and user experience. Fibotalk provides not only NPS as a feature but also the analytics required around it so that an action plan can be created around it to increase and maintain the user base. Read more…

What is NPS? Net Promoter Score, a concept developed by Bain and Company now has become standard to measure customer loyalty. Over the period NPS has replaced customer surveys and long feedback forms to measure customer experience. NPS gives a realistic picture of customer sentiments. For instance, a customer may Read more…