All live users are clearly visible as online in Chat. Agent can initiate conversation with any visitor on the website or application.
A form is presented to the website user to provide their email. Once the email is entered, an automatic lead entry is created.
Set contenxtual messages for different pages of your website. When some user visits the page the auto-message triggers.
Information provided by the user like their email, company details etc., agent can easily update the CRM with just a click. Popular CRMs like Hubspot and Salesforce are supported.
A chat rating can be requested at the end of the conversation. Agent profile will show the average rating from all customers.
Agent and customer on the website can share files like images, videos, links, and documents.