Features of fibotalk

Product Analytics

Live Chat

Initaite conversation with visitor

One line code integration.

Add Fibotalk code snippet once and start getting all the events without extensive integrations or definitions.
No need to enagage development team with every new application update or feature release. New events will automatically reflect in your data.

One line code integration.

single agent having multiple chats

Add Fibotalk code snippet once and start getting all the events without extensive integration or definitions.
No need to enagage development team with every new application update or feature release. New events will automatically reflect in your data.

Define events without changing code

You can easily label the event names as per your application evolution. All definitions are retroactively applied.
Create, modify and merge event definitions on the go.

initiate conversation with visitor

Define events without changing code

initiate conversation with visitor

You can easily label the event names as per your application evolution. All definitions are retroactively applied.
Create, modify and merge event definitions on the go.

Initaite conversation with visitor

Track your own KPIs in Real-time

Create custom dashboards and charts for KPIs. For example, track application signups, user logins, key feature usage, API failures etc.
Build charts with our intituive query system and save for tracking associated events in real-time.

Track your own KPIs in Real-time

single agent having multiple chats

Create custom dashboards and charts for KPIs. For example, track application signups, user logins, key feature usage, API failures etc.
Build charts with our intituive query system and save for tracking associated events in real-time.

Engage Application Users

Identify logged-in users.
Onboard them with add-on tools like screen sharing.
Track their product usage.
Proactively support using live chat.

initiate conversation with visitor

Engage Application Users

initiate conversation with visitor

Identify logged-in users
Onboard them with add-on tools like screen sharing.
Track their product usage.
Proactively support using live-chat.

Initaite conversation with visitor

Track API Performance

Analyse API performance and usage.
Quickly get the list of APIs that failed or had a high turnaround and identify the associated users.

Track API Performance

single agent having multiple chats

Analyse API performance and usage.
Quickly get the list of APIs that failed or had a high turnaround and identify the associated users.

Notifications

Easily set the notifications to track the critical events like API failures, signup events, feature usage alerts etc. and get instant email notification of the event.

Initaite conversation with visitor

Notifications

single agent having multiple chats

Easily set the notifications to track the critical events like API failures, signup events, feature usage alerts etc. and get instant email notification of the event.

Initaite conversation with visitor

Custom User Cohorts

Define user cohorts based on multiple filters varying from geography to user roles, usage patterns, login trends, accounts etc. Default cohorts of all users, super users, moderate users and occasional users are already provided.

Custom User Cohorts

single agent having multiple chats

Build custom user cohorts based on multiple filters varying from geography to user roles, usage patterns, login trends, accounts etc. Default cohorts of all users, super users, moderate users and occasional users are already provided.

Session Screenshot per user

Get the complete list of activities like clicks, page changes, feature usage etc. done by a user in a session. Understand your release impacts and new user engagement in no time.

initiate conversation with visitor

Session Screenshot per user

initiate conversation with visitor

Get the complete list of activities like clicks, page changes, feature usage etc. done by a user in a session. Understand your release impacts and new user engagement in no time.

Intuitive Design

  • Decluttered interface to have most important information of customers handy during conversation.
  • Conversations are automatically segregated into relevant categories.
  • Never lose track of unread customer messages.
  • Important information of customers at a glance.
priority classification feature

Intuitive Design

priority classification feature
  • Decluttered interface to have most important information of customers handy during conversation.
  • Conversations are automatically segregated into relevant categories.
  • Never lose track of unread customer messages.
  • Important information of customers at a glance.
Initaite conversation with visitor

Priority Based Classification

Unattended Chat

Customers who have sent a message but no agent has yet replied. Max Priority.

Active Live Chats

The list of customers with whom the agent is presently chatting.

Online Visitors

The list of customers who are on the website but no conversation has started in this session.

History

To avoid any confusion, all Completed conversations are placed in history.

Priority Based Classification

single agent having multiple chats
Unattended Chat

Customers who have sent a message but no agent has yet replied. Max Priority.

Active Live Chats

The list of customers with whom the agent is presently chatting.

Online Visitors

The list of customers who are on the website but no conversation has started in this session.

History

To avoid any confusion, all Completed conversations are placed in history.

So that agent can focus on most important things

Initiate conversation with visitors

Agent can initiate a conversation with the visitors on the website. It is observed that when initially offered help, customers are likely to interact more often.

initiate conversation with visitor

Initiate conversation with visitors

initiate conversation with visitor

Agent can initiate a conversation with the visitors on the website. It is observed that when initially offered help, customers are likely to interact more often.

single agent having multiple chats

Unlimited simultaneous chats

Unlike other chat platforms that restrict number of simultaneous chats, on Fibotalk agents can chat simultaneously with as many customers as they can handle.

Unlimited simultaneous chats

single agent having multiple chats

Unlike other chat platforms that restrict number of simultaneous chats, on Fibotalk agents can chat simultaneously with as many customers as they can handle.

Missed Chats

It is quite possible that no agent is online and customer message is not responded. All these conversations are listed in a separate category- missed chats.

missed chats notification

Missed Chats

missed chats notification

It is quite possible that no agent is online and customer message is not responded. All these conversations are listed in a separate category- missed chats.

identify customer chat channel

Customer’s chat Channel

Since you can add many messengers and website, it is very important to understand, where the customer chat is coming from. At a glance, you can easily identify the platform.

Customer’s chat Channel

identify customer chat channel

Since you can add many messengers and website, it is very important to understand, where the customer chat is coming from. At a glance, you can easily identify the platform.

Share Files

Customers and Agents can easily share files during a conversation.

file sharing feature in web chat

Share Files

file sharing feature in web chat

Customers and Agents can easily share files during a conversation.

smart chat UI

Smart interface

Our widget interface shows agent images to the customers giving a human touch to the conversation.

Smart interface

smart chat UI

Our widget interface shows agent images to the customers giving a human touch to the conversation.

Mobile Compatible Web-Widget

Chat widget gives a great experience to the customers on their mobile devices, irrespective of mobile compatiblity of the website.

mobile compatibility feature of chat client

Mobile Compatible Web-Widget

mobile compatibility feature of chat client

Chat widget gives a great experience to the customers on their mobile devices, irrespective of mobile compatiblity of the website.

email alert feature in offline mode

Email Alerts When Agents Are Offline

If there is no agent online to reply to customer message, an instant email is sent to all stakeholders with message and customer details.

Email Alerts When Agents Are Offline

email alert feature in offline mode

If there is no agent online to reply to customer message, an instant email is sent to all stakeholders with message and customer details.

Integrations



Integrations

Salesforce

Sync the contacts and leads generated on Fibotalk with Salesforce. You can create opportunity in salesforce while having conversation with the customers on your website or other messaging platforms.

 salesforce integration

Salesforce

 salesforce integration

Sync the contacts and leads generated on Fibotalk with Salesforce. You can create opportunity in salesforce while having conversation with the customers on your website or other messaging platforms.

integrated chat support for social channels

Social Channel Integrations

Now don't hop from one messenger to other to handle customers. Integrate your social accounts with fibotalk and handle all the messages from one window.

Social Channel Integrations

integrated chat support for social channels

Now don't hop from one messenger to other to handle customers. Integrate your social accounts with fibotalk and handle all the messages from one window.

Customizations



Customizations

Fully Customisable Chat Widget

Design the chat widget’s look as per your brand and website colors. Set the Messages that you would like to deliver to the customer when they have first view.

 customizable chat widget

Fully Customisable Chat Widget

 customizable chat widget

Design the chat widget’s look as per your brand and website colors. Set the Messages that you would like to deliver to the customer when they have first view.

 bot setup in fibotalk live chat

BOT

You can Setup a bot to interact with the customers when the agents are unavailable. You can easily configure bot to collect either phone number or Email of the customer to reach back.

BOT

 bot setup in fibotalk live chat

You can Setup a bot to interact with the customers when the agents are unavailable. You can easily configure bot to collect either phone number or Email of the customer to reach back.

Offline Forms

Give customers a traditional contact us page with customisable options of what contact information customers should fill.

offline live chat screen configuration

Offline Forms

offline live chat screen configuration

Give customers a traditional contact us page with customisable options of what contact information customers should fill.

chat sound notification feature

Set Incoming Chat Sound

To attract attention on various chat events like visitor arrival, new message etc. each agent can set their own sound alerts.

Set Incoming Chat Sound

chat sound notification feature

To attract attention on various chat events like visitor arrival, new message etc. each agent can set their own sound alerts.

Get started with Fibotalk today!


Understand your application usage and retain users

Get started with Fibotalk today!


Fibotalk is fit for all business sizes
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