Businesses striving to offer amazing customer service, take note of this. I recently ordered food online. I waited beyond the promised delivery time, and then to find the delivery status held the phone for 10 minutes. Finally, I canceled the order and sent a stinging review. After all, hungry customers Read more…
Online chat on business websites has been around for quite a while and most successful businesses use it prominently.
However, there are still many businesses yet to take advantage of its wide range of benefits.
If you have not considered having customer live chat on your business website before, this post will explain why you should care.