B2B

Does NPS matter in SaaS business?

Does NPS matter in SaaS business? Before jumping to answering that question let’s first understand what NPS is. What is NPS? Net Promoter Score, a concept developed by Bain and Company now has become standard to measure customer loyalty. Over the period NPS has replaced customer surveys and long feedback Read more…

B2B

How to integrate Fibotalk in Website?

Embedding the JS code Integrating Fibotalk analytics on a website is very easy and requires no more than 15-20 mins. To start tracking with Fibotalk, copy the JS code that is provided in the “Install on Website” option in the “Messenger settings” in the “Chats” menu, into the <head> and </head> tags of all Read more…